Want to be more productive?

July 30, 2012

Jessica Thompson

You’re probably already familiar with the benefits of using Point® and PointCentral®.  What you may not realize is that WebCaster® in conjunction with Point and PointCentral can provide you with a streamlined process for loan applications and loan status reports with eDisclosure and Document Tracking. WebCaster also lets you be anywhere, at anytime and still provide outstanding service to your clients 24/7, so you can be more productive throughout your day.

Register for our new 60-minute live webinar, “Calyx WebCaster Overview” to learn more about the benefits WebCaster can provide you! The webinar will cover a wide range of topics that include:

  • WebCaster Admin
  • Online 100
  • eDisclosure
  • Seamless Integration with Point
  • Document Tracking
  • Document Exchange
  • and other valuable features

See what WebCaster can do for you by promoting your business through a professional website or a plug-in solution. Choose from 70 website template styles or plug the functionality into your existing corporate website. Respond to customers quicker and increase the efficiency of your operation.

To register for the new webinar “Calyx WebCaster Overview” click here.

Leave a Comment » | Training, Uncategorized | Tagged: , , , , , , , | Permalink
Posted by Jessica Thompson

Time is running out…

July 18, 2011

BJ Bounds

To register for our free webinar on “Making the Transition to Mandatory.”  Tomorrow’s (7/19)  webinar is the latest installment of our “Customer Experience” webinar series.

If you’re a lender who has wondered how to make the move from “Best Efforts,” you won’t want to miss this session.

Precision Risk Management Systems representative Greg Ellis will discuss:

  • Mandatory or Best Efforts – How do you consistently maximize your loan execution?
  • What are the steps to transition to Mandatory Sale?
  • What performance metrics should I track and how do I track them?

 Register now while there are still seats available. The webinar will begin at 2pm CDT.


Leave a Comment » | Alliances, General, Lending Industry | Tagged: , , , , , | Permalink
Posted by BJ Bounds

On hold? We hear you loud and clear!

January 10, 2011

BJ Bounds

To all of our loyal customers, we are so sorry you have been experiencing long wait times for technical support.  We understand your frustration and we are in the process of making the necessary changes to turn your frowns upside down.

As of today, we have added 7 additional full-time staffers and 5 additional part-timers to our tech support team!

Many of these new employees are already experienced in supporting Calyx customers and will be on the phones to help you immediately.  We are pleased to have them back and we know you will be too!

If you would like to talk real-time to one of our tech support people, call 1-800-342-2599 and select the option that best suits your needs.  The hours vary by product to please make note of the staffing times in the chart below.

Alternatively, you might find an answer to your question in one or more of the following avenues:

  • Chat real-time with our support staff Monday through Friday during the hours listed below.  To start, click here.
  • Find step-by-step instructions and work-arounds on our Knowledge Base.
  • Send an email to support@calyxsoftware.com and someone will follow up with you as soon as possible during our normal business hours.
  • This year we are offering free on-line training to all current customers.  Click here to see the complete list of subjects.
  • You may also see some of your questions answered here on this blog if you do a quick search.

 

Queue Hours
Point Support 7:00am – 7:00pm
Point Install 7:00am – 7:00pm
Loans 8:00am – 6:00pm
WebCaster 8:00am – 6:00pm
CustomerSvc 8:00am – 5:00pm
PDS 8:00am – 6:00pm
Mycalyx 8:00am – 5:00pm

We really do want to make sure all of you are happy with your software and the service you receive from Calyx and we take action whenever possible to make that happen.  We hope you are enjoying the beginning of this new year and wish you success.

Leave a Comment » | General | Tagged: , , , , , , | Permalink
Posted by BJ Bounds

A Shallow Dive into Point 7.3

September 22, 2010

BJ Bounds

Point 7.3 is scheduled to launch on October 28.  This release is especially important because just like 7.1 and 7.2, 7.3 focuses on compliance.  The difference in 7.3 is that it focuses on making compliance even more efficient. We’ve taken compliance a step further by making it easier for you to get fees and calculations in the right forms, in the right fields—simply.

Here are just a few of the new or improved features that you asked for and we’re delivering in 7.3:

  • Enhanced intuitive GFE and Fees Worksheet that feeds other disclosure forms so you never have to question where your fees should go in final documents
  • Improved TIL screen with added fields for tracking re-disclosure dates and methods
  • New and improved banking screens including a newly introduced HUD-1 that allows you to copy fees from the Fees Worksheet or Fees & Impounds screen and a redesigned Track Conditions screen that synchronizes with the Banker Conditions screen
  • Robust, integrated Closing Docs interface that shows all transaction data in a single dialog box
  • Document Organization screen that allows you to set stacking orders

If you have already registered for today’s Point 7.3 Overview webinar, make sure to log in early!

Because of popular demand, registration has closed for the September 22 webinar.

A second Point 7.3 Overview webinar has been scheduled for September 23 at 2pm CST.
Register early!

If you aren’t using MyCalyx as your account management and software delivery platform, you will not be able to get this release.  Point 7.3 is the first release to be deployed 100% electronically via the MyCalyx platform.

Call 800-362-2599 to speak with your account specialist (sales) and turn your Calyx account a convenient and free online MyCalyx account.

Leave a Comment » | Product Info & Tips, Product Updates | Tagged: , , , , , , , , , , , | Permalink
Posted by BJ Bounds

Revisiting PointCentral Rules. Advanced Point

August 25, 2010

BJ Bounds

Implementing rules in PointCentral continues to be on the mind of many of our PointCentral users—and with good reason.  Creating and using rules within your LOS enables pipeline efficiency and consistency for compliance and auditing purposes.

If you haven’t visited our Knowledge Base site lately, you may have missed the latest article that explains how to implement rules.  If you still have questions, you might want to call our technical support team at 800-342-2599 for assistance or schedule an expert to help you out on-site.

PointCentral 7.3 is scheduled for release in October.  We have included some “out-of-the-box” rules that will help you get started with basic needs for compliance efficiency.  From there you can customize your rules engine to further streamline your processes.

Today’s free webinar will discuss PointCentral rules.  Registration can be found here.

UPDATE: If you missed today’s session, visit our PointCentral page in a few days for the recorded version.

Leave a Comment » | Compliance, Product Info & Tips, Training | Tagged: , , , , , , , , , | Permalink
Posted by BJ Bounds

Point Weekly Webinars – Absolutely FREE

June 8, 2010

Keely Colvin

Are you looking to increase your Point® knowledge without spending a single penny? The Calyx Network Sales Team has your solution! We now offer a FREE 30-minute weekly webinar with a live trainer to provide additional support to Point users.

This weekly webinar held every Tuesday from 9AM – 9:30AM PDT, will provide you with step-by-step instruction for the Services and Interfaces menus in Point. It will help you communicate with your Service providers more effectively and increase accuracy.

All products and services selections will be covered to ensure complete coverage of the software. Whether you’re a new user, experienced user, or looking to implement the software into your daily routine, this webinar will greatly benefit you. You’ll be shown how simple, effective, and accurate the software is and how it will impact your performance.

Registering for one of our Calyx Network Services & Interfaces weekly webinars is effortless. Simply visit http://www.calyxsupport.com/Webinar/index.htm, find a Tuesday that works for you, and click ‘Sign-up Now.’  What are you waiting for? Sign up today to learn more about Point!

Leave a Comment » | Calyx Network, Product Info & Tips | Tagged: , , , | Permalink
Posted by Keely Colvin

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