April 30, 2012
BJ Bounds
Have you noticed that perhaps your cash-to-close is a little high when you’re doing a 203K loan?
That’s because the supplemental origination fee is being counted twice. If you enter B 14 (from 203k worksheet screen) total rehab cost on page 4 of the 1003 line B (Alterations), the supplemental origination fee will show as a charge twice.
Here’s a quick work-around: Simply enter B 10 (from 203k worksheet screen) on page 4 of the 1003 to prevent the supplemental origination fee from duplicating. To prevent this fee from being charged twice you will need to show a credit for the supplemental origination fee under line L on page 4 of the 1003 using one of the blank fields.
If you want to show the supplemental origination fee as a financed fee, just increase the loan amount by the amount of the fee.
For details and step-by-step instructions, visit our Knowledge Base article #0780 or talk to one of our support specialists at 800-342-2599.
Leave a Comment » | 
Product Info & Tips | Tagged: 203K, 203K loan calculations, calyx point, Calyx Software, federal compliance, point, Point 7.6, Support | 
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Posted by BJ Bounds
April 18, 2012
BJ Bounds
Tomorrow we’re launching Point and PointCentral 7.6. We encourage all users to update their software to Version 7.6 as soon as possible.
However, if your company is using SQL 2000, please be aware that you will need to update to a newer version before updating PointCentral to 7.6
If you would like specific information on system requirements, you can see details here or you can call our support team at 800-342-2599 if you have any questions.
Leave a Comment » | Product Info & Tips, Product Updates | Tagged: calyx point, Calyx Software, point, PointCentral, Support | Permalink
Posted by BJ Bounds
April 5, 2012
BJ Bounds
It’s almost that time! Point® and PointCentral® 7.6 will launch on April 19th! For MyCalyx® admins using Point, it is as simple as selecting Point 7.6 from the Manage Users page.
But, for MyCalyx admins using PointCentral, it involves an extra step. You must first update your PointCentral server software before updating the Point software running on individual computers.
All that means is that when you log into your MyCalyx account, you need to click the “Download Server Software” button first and complete that process before you move to the “Manage Users” button and push 7.6 to individual users.
It’s still simple but updating your software to PointCentral 7.6 must be done in that sequence. Otherwise your Point software will not be able to Save, Save As, Copy, Move, or Delete.
If you have questions regarding the PointCentral 7.6 update, you may call your support team at 800-342-2599 or find additional information on our Knowledge Base.
Additional information on Point and PointCentral 7.6 can be found HERE.
Leave a Comment » | Product Info & Tips, Product Updates | Tagged: calyx point, Calyx Software, Point 7.6, PointCentral, PointCentral 7.6, Support | Permalink
Posted by BJ Bounds
April 4, 2012
BJ Bounds
We all get error messages; no matter what system or software we’re working in, something isn’t going to agree with what we are trying to do.
Getting error messages can be un-nerving, but some can be downright scary—even if they’re not really that bad.
For instance, due to a specific firewall issue, you might encounter this one when you try to download Point from MyCalyx: “Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.”
But like I said, it’s really not that bad. If you receive this message, it’s because A Sonic Firewall is configured on the network with Content Filtering Enabled and Category 28 (Hacking/Proxy Avoidance Systems) listed as a Forbidden Category.
In this case, the firewall is blocking a specific MyCalyx IP address. All you need to do is configure the firewall to allow the IP address. It’s really a straightforward, simple process and you can find the details on our Knowledge Base article # 0770.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan origination, point, PointCentral, Support | Permalink
Posted by BJ Bounds
March 28, 2012
BJ Bounds
Point is great about converting loan documents in to PDF’s. It’s a wonderful tool that keeps your documents secure and un-alterable. But PDF conversions can be finicky just like MS Word documents. Have you ever tried to save a word document with a “/” in it for date? It’s frustrating, but it just won’t take it.
Well, similarly, if you’ve got an extremely long file path name or a “forbidden” character, you will see “”Could not open .PDF because it is either not a supported file type or because the file has been damaged” when you try to open it.
The solution is to convert your forms to PDF’s and save them on your C: drive.
If you need step-by-step instructions with screen shots, visit Knowledge Base article # 0769.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan origination, LOS, point, Point 7.5, Support | Permalink
Posted by BJ Bounds
March 22, 2012
BJ Bounds
If you’ve got Office 2010, you may have encountered a “Command Failed” message when trying to print a custom form.
This happens because Office 2010 runs a security check on the custom form document before Point can print the form.
What you have to do to resolve this issue is to download autoword.exe and input a new setting inside of autoword.cfg.
If you need step-by-step instructions with screen shots, visit Knowledge Base article # 0767.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx, calyx point, Calyx Software, loan marketing, mortgage solution, point, Point 7.5, Support | Permalink
Posted by BJ Bounds
March 21, 2012
BJ Bounds
If you’ve encountered the message “Invalid content was found starting with element ‘ESCROW_ITEM_DETAIL’” when exporting a loan file to Freddie Mac’s ULDD site, you’re not alone.
The issue is with Point’s treatment of escrows during export. Currently the escrows do not meet the parameters for ULDD. But there is good news and good news about this.
The good news is that Point 7.6, currently slated for an April release, provides an effortless resolution to this issue.
The other good news is that there is something you can do until then to get your files to Freddie Mac. Here’s what you do:
- Remove the escrow amounts from the loan file
- Resubmit the file to Freddie Mac’s ULDD site
- Re-enter the escrow amounts in the Point file
For step-by-step instructions on getting the amounts back into Point, visit Knowledge Base article # 0773.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx, calyx point, Calyx Software, Compliance, federal compliance, point, Point 7.5, Support, ULDD | Permalink
Posted by BJ Bounds
January 19, 2012
BJ Bounds
Have you ever been working in the Secondary Marketing screen and realized that both the Lock Confirmed and the Lock Requested checkboxes are grayed out, thus preventing you from selecting either of them?
You’re not alone. This will happen if the Point file has been copied from an older file created in an earlier version of Point.
You can fix it by creating and importing a template into the affected loan file. Knowledge Base article #751 has complete step-by-step instructions that will get you where you need to be with your file without starting over.
You can always visit our Knowledge Base 24 hours a day for instructions and helpful hints for many of your questions and concerns about your Calyx software.
If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599. As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, LOS, mortgage software, mortgage solution, point, Point 7.5, Support | Permalink
Posted by BJ Bounds
January 17, 2012
BJ Bounds
PDF may be the greatest invention since sliced bread. It’s so universal and it certainly comes in handy when sending documents that you do not want edited and that everyone else can easily open.
Most of the time…Every once in awhile, you may receive a PDF file that contains a “portfolio” feature that does not conform to standard PDF specifications or it includes graphics that are not support by Point’s viewer.
If that happens, there is an easy fix that allows you to still store the document in your document management system and view it outside of Point.
Here is what you do:
- Open the document management system
- Highlight the PDF file that Point cannot display
- Click the View button to view the file using Adobe
- OR click the Save As button to save the file on your desktop before opening it with Adobe
For additional details or screen shots on this or other questions, visit the Knowledge Base or Support site at any time of the day or night.
If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599. As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support.
Leave a Comment » | Product Info & Tips | Tagged: Calyx Software, mortgage software, point, Point 7.5, PointCentral, Support | Permalink
Posted by BJ Bounds
January 12, 2012
BJ Bounds
Calyx is pleased to announce changes to our support processes that will reduce the hold time considerably for current customers.
As of January 3, 2012, free support is available to all customers with active accounts and current subscription dates.
Customers with non-current accounts must reactivate their accounts so that they may continue to receive the most current software…and free technical support.
Many of your questions and concerns may be answered on our Support Site, in the message boards, or in our Knowledge Base—and those resources are available to everyone 24 hours a day.
We truly appreciate our loyal customers and have made this change to better serve your needs and because we don’t like our hold music any more than you do!
Please continue to call our support team at 800-342-2599 for technical assistance or our sales team at 800-362-2599 if you need to reactivate your account.
Leave a Comment » | General | Tagged: calyx point, Calyx Software, Point 7.5, PointCentral, Support | Permalink
Posted by BJ Bounds
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