March 27, 2012
BJ Bounds
Have you thought that your monitor was spazzing out on you when the columns on your anti-steering screen don’t line up or the buttons on your document management screen stretch off into cyber space?
Not to worry. You don’t need a new monitor and Point isn’t trying out a “haute nuveau” layout. You might need new glasses, though!
The problem is that the Anti-Steering screen is not compatible with some screen resolution settings. This usually occurs when the text size in Windows is set to a higher setting than the default.
If you want your columns to line up properly, you’ll need to revert back to the default resolution. Depending on your operating system, you could do this in different ways. For detailed instructions, visit our Knowledge Base article
#766 or #765.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
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Product Info & Tips | Tagged: calyx point, Calyx Software, Compliance, point, Point 7.5 | 
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Posted by BJ Bounds
March 22, 2012
BJ Bounds
If you’ve got Office 2010, you may have encountered a “Command Failed” message when trying to print a custom form.
This happens because Office 2010 runs a security check on the custom form document before Point can print the form.
What you have to do to resolve this issue is to download autoword.exe and input a new setting inside of autoword.cfg.
If you need step-by-step instructions with screen shots, visit Knowledge Base article # 0767.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx, calyx point, Calyx Software, loan marketing, mortgage solution, point, Point 7.5, Support | Permalink
Posted by BJ Bounds
March 21, 2012
Jessica Thompson
BuildFax’s dynamic building permit data provides a new dimension in understanding a property’s structural status and history, helping Calyx customers quantify condition and quality details as reported by the appraiser and thereby enhancing confidence, safety and soundness in new mortgage production.
- Once an appraisal is received by the lender, underwriters can easily compare the appraisal with building permit records to corroborate and quantify the appraiser’s observations on collateral condition and quality, boosting confidence to move forward with the transaction.
- Identify potential issues with collateral ─ such as open permits ─ even before an appraisal is ordered, saving time and money.
TRY BUILDFAX FOR FREE! Sign up to receive a free 2-week BuildFax Trial. Find BuildFax under AVM Reports in the Point Services menu. To learn more, visit www.buildfax.com/calyx/gettingstarted, or call 855-237-8711.
Leave a Comment » | Calyx Network | Tagged: appraisals, avm, Calyx Network, Calyx Software, point, Point 7.5 | Permalink
Posted by Jessica Thompson
March 21, 2012
BJ Bounds
If you’ve encountered the message “Invalid content was found starting with element ‘ESCROW_ITEM_DETAIL’” when exporting a loan file to Freddie Mac’s ULDD site, you’re not alone.
The issue is with Point’s treatment of escrows during export. Currently the escrows do not meet the parameters for ULDD. But there is good news and good news about this.
The good news is that Point 7.6, currently slated for an April release, provides an effortless resolution to this issue.
The other good news is that there is something you can do until then to get your files to Freddie Mac. Here’s what you do:
- Remove the escrow amounts from the loan file
- Resubmit the file to Freddie Mac’s ULDD site
- Re-enter the escrow amounts in the Point file
For step-by-step instructions on getting the amounts back into Point, visit Knowledge Base article # 0773.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx, calyx point, Calyx Software, Compliance, federal compliance, point, Point 7.5, Support, ULDD | Permalink
Posted by BJ Bounds
March 14, 2012
BJ Bounds
You’ve been so good at keeping your contacts in your database but now it’s time to figure out just who you’ve got in there and perhaps do a little spring cleaning.
The best way to do that is to export them all out and work on them from a spreadsheet. But to get to a spreadsheet, you first have to export them as a .txt file.
Here’s what you do:
- Open Point.
- From the Menu bar, select Utilities > Cardex Database.
- From the Menu bar, select File > Export.
- In the Export Custom ASCII window, keep the default options.
- (The default settings will export the cardex as a comma delimited text file.) • Click Export.
- In the Export Cardex window, go to the Save in dropdown list and select Desktop.
- In the File name field, keep the filename as Pointcardex.txt and click Save. This exports the Cardex records to a file on the Desktop called Pointcardex.txt.
Then open Excel:
- From the menu bar, select File > Open.
- From the Open dialog, select All Files from the File Type dropdown list.
- Browse to the text file that you exported from Point and double-click on it.
- Excel will open the Import Wizard for you to import the file.
- From Step 1 of 3: Select Delimited and then click Next.
- From Step 2 of 3: Check the Comma check box and remove the check from the Tab check box.
- From Step 3 of 3: Click Next.
- Excel will display the Cardex records that you imported.
Need screen shots to help you through it? Knowledge Base article # 0771 has what you need.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan marketing, marketing in Point, mortgage software, point, Point 7.5 | Permalink
Posted by BJ Bounds
March 12, 2012
BJ Bounds
Except for losing an hour of sleep on Sunday morning, the return of daylight savings is a time for celebration!
We finally can get home from work and actually accomplish something in the yard without a flashlight!
There are places like Arizona, Hawaii, Puerto Rico, the Virgin Islands, American Samoa, Guam, and the Northern Marianas Islands that do not observe daylight savings time (DST).
They might be onto something.
Going to DST was designed to save energy because it would give us an extra hour of daylight for which we would not need to turn on our lights. However, for those of us in the south, it means an extra hour of much needed air conditioning, which costs considerably more than lights, right?
I still like the extra hour, but I wonder…should we look into that again? What do you think?
2 Comments | General | Tagged: calyx point, Calyx Software, point, PointCentral | Permalink
Posted by BJ Bounds
March 2, 2012
Jessica Thompson
The March Interface Update took place yesterday, March 1st. As a result, you’ll see two new services within your Point® software.
DigitalDocs™ under closing docs/Initial disclosures in the Services menu is now available in Point version 7.3 and higher. Digital Docs specializes in meeting the technological, compliance, and documentation requirements of the financial and banking industries. Using Digital Docs you can easily generate any loan document package including disclosures, loan applications, closing instructions, loan closing documents and funding instructions. Digital Docs is integrated with Digital Delivery, Inc., a Fannie Mae tested eSign technology provider to provide a complete eMortgage solution including eDisclosures, generation of eClosing packages with SMART Docs, integration with Settlement Agents to support electronically signing title forms, integration with the MERS® eRegistry, and eDelivery to the investor with a click of a button. At Digital Docs, they view their relationship with our customers as strategic partnership.
Digital Docs is located under closing docs/initial disclosures in the Services menu. Visit www.digitaldocs.com for more information.
PointServices under fraud detection in the Interfaces menu is now available in Point version 7.3 and higher. PitchPoint provides a comprehensive suite of fraud detection services to quickly validate loan data enabling lenders to reduce fraud prevention efforts and meet new investor requirements. Their PointServices system instantly searches billions of public records to verify borrower and property data, return transcripts including SSN Direct, 4506T and VOE. Researches are available online to help investigate discrepancies and resolve false positives which can delay closing.
PointServices is located under fraud detection under the Interfaces menu. Visit http://www.pitchpointsolutions.com for more information.
Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!
Leave a Comment » | Calyx Network | Tagged: calyx, Calyx Network, calyx point, Calyx Software, mortgage software, mortgage solution, point, Point 7.3, Point 7.4, Point 7.5 | Permalink
Posted by Jessica Thompson
February 29, 2012
BJ Bounds
Calculating investment loan ratios involves a logic only Point would love. The REO rental properties must be filled in correctly for the ratios to calculate correctly. Here’s what you do:
1. Open the Borrower Information screen
2. Mark the file as an Investment
- Mark the appropriate Lien Pos
- Mark the appropriate Purpose of Loan
- Fill in the Purchase Price (if applicable), Loan Amount, Note Rate, and Term/Due
3. Click on the Investment button on the bottom of the Borrower Information screen.
4. Enter the Gross Rent and Occupancy Rate for the subject investment property.
5. Go to Loan Application Page 2.
6. In section V. MONTHLY INCOME AND COMBINED HOUSING EXPENSE INFORMATION, complete the following steps:
- Fill in the Gross Monthly Income for the Borrower and the Co-borrower (if applicable). DO NOT enter Net Rent – The subject property positive or negative cash flow has been calculated from the Investment button that you entered in step 3.
- In the Monthly Housing Expense(s) section, enter the payments for the primary residence in the Present column.
7. Go to Loan Application Page 3.
8. Scroll to the Liabilities section and enter all mortgages. Be sure that each mortgage is appropriately marked as an M in the R/L(I)/M field and the payment is in parenthesis.
9. Scroll to the Schedule of Real Estate Owned section and enter all properties the borrower owns
- For a refinance of an investment property, the subject property does not have to be the first entry in the REO section but it does need to have a check in the Subject Property indicator checkbox.
- For any investment properties in the REO section, enter an R in the S/PS/R field. Enter the Gross Rent, Mtg Payment, and Insurance/Taxes for the Net Rent to automatically calculate.
- If there is a second home, enter the total payment as a negative into the Net Rent field.
If you would like additional details or screen shots, visit the Knowledge Base article # 0455. You’ll find more information like this on a plethora of topics on our Knowledge Base.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan origination, LOS, mortgage software, mortgage solution, point, Point 7.5 | Permalink
Posted by BJ Bounds
February 23, 2012
BJ Bounds
We all want the latest and greatest software, right? It’s no different when it comes to Internet Explorer. The last release is out and it’s all the rage. Not everybody can download it, though, because it doesn’t work the older operating systems (i.e. XP).
If you’re using Microsoft Vista or 7, this article is for you.
MyCalyx and IE9 don’t always get along. So if the MyCalyx prerequisite check page loops after restarting the computer, you’ll know instantly that your initial compatibility setting in Internet Explorer needs attention.
It’s an easy fix.
- Close all web pages
- Click the Install Point link from the installation e-mail that you have received.
- From the Prerequisite page, click the compatibility icon on the menu bar. (The compatibility icon is the page break icon that is to the right of the address bar).
- Close the web pages and click Install Point from your MyCalyx installation e-mail.
That’s all it should take! If you’d like screen shots or additional details or alternatives, visit the Knowledge Base article #0353.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, MyCalyx, point, PointCentral | Permalink
Posted by BJ Bounds
February 22, 2012
Jessica Thompson
Home ownership, for some it is the investment of a lifetime, however without proper knowledge of the industry it can be a confusing, frustrating and down right scary time. Many customers need mortgage experts and financial professionals that leave them feeling confident about mortgage options – eager and unafraid to begin their dream of home ownership.
Taking your mortgage business online allows for both customers and your business to have smoother application process. However, while online applications and technology are the wave of the future, it’s also important to make sure your customers are receiving the best customer service and relationship experience possible. Calyx® WebCaster® allows for a great customer service experience for those customers weary about filling out their first applications alone and for customers who want a loan center 24/7.
WebCaster secure online loan center provides a seamless integration with Point® and PointCentral® so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.
Don’t leave your customers trapped in technology in one of the most important purchase of their life. Instead, help them with great customer service online, with WebCaster, and offline. Request a demonstration and see what WebCaster can do for you by clicking here.
Leave a Comment » | Product Info & Tips, Uncategorized | Tagged: affordable, Calyx Software, loan processing, marketing, mortgage software, mortgage solution, online, point, PointCentral, WebCaster, website | Permalink
Posted by Jessica Thompson
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