March Calyx Network Update

March 2, 2012

Jessica Thompson

The March Interface Update took place yesterday, March 1st.  As a result, you’ll see two new services within your Point® software.

DigitalDocs™ under closing docs/Initial disclosures in the Services menu is now available in Point version 7.3 and higher.  Digital Docs specializes in meeting the technological, compliance, and documentation requirements of the financial and banking industries. Using Digital Docs you can easily generate any loan document package including disclosures, loan applications, closing instructions, loan closing documents and funding instructions. Digital Docs is integrated with Digital Delivery, Inc., a Fannie Mae tested eSign technology provider to provide a complete eMortgage solution including eDisclosures, generation of eClosing packages with SMART Docs, integration with Settlement Agents to support electronically signing title forms, integration with the MERS® eRegistry, and eDelivery to the investor with a click of a button. At Digital Docs, they view their relationship with our customers as strategic partnership.

Digital Docs is located under closing docs/initial disclosures in the Services menu. Visit www.digitaldocs.com  for more information.

PointServices under fraud detection in the Interfaces menu is now available in Point version 7.3 and higher. PitchPoint provides a comprehensive suite of fraud detection services to quickly validate loan data enabling lenders to reduce fraud prevention efforts and meet new investor requirements. Their PointServices system instantly searches billions of public records to verify borrower and property data, return transcripts including SSN Direct, 4506T and VOE.  Researches are available online to help investigate discrepancies and resolve false positives which can delay closing.

PointServices is located under fraud detection under the Interfaces menu. Visit http://www.pitchpointsolutions.com  for more information.

Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!

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Posted by Jessica Thompson

Time is running out…

October 19, 2011

BJ Bounds

…to register for the Calyx User Conference in Las Vegas!  You don’t want to miss our first Calyx User Conference!  This is a very unique opportunity to pioneer development of future Calyx products to suit your needs.  You’ll mingle with Calyx decision makers and other users to make a meaningful impact on your business efficiency.

On November 15th, from 8am to 6:30pm, you’ll spend a productive day in interactive sessions discussing things like software tips, services available from our support team, best practices, product questions, design and product roadmaps, compliance concerns, and your features and functions wish-lists.  It’s a conference designed just for you!

Stay another 2 days and attend Mastery Business Plan.  But you must Register Now before it’s too late!

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Posted by BJ Bounds

Help with MyCalyx: Updating Seats

October 17, 2011

BJ Bounds

MyCalyx gives you ultimate control over users, seats, and updates.  But if you’re still a little confused as to what to do when you get a new computer, or need to transfer a seat license from one computer to another, there is help available.

Our Knowledge Base offers many articles you may need to help you resolve your questions or issues.  KB article #708 specifically addresses how to update MyCalyx.com seats.

If you are using Point and need to copy your files over to the new computer, you’ll also want to check out article #0056 to learn how.

Still haven’t registered for the Calyx User Conference on November 15?  There is still time.  Visit our information page for additional details and to register.

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Posted by BJ Bounds

October 1st TIL Info

October 11, 2011

This entry is brought to you by guest blogger and Calyx compliance & product manager,  Roy Mitchell.

In August 2010 the FED issued an interim rule that changed the way interest rate and payment information was disclosed in the TIL. This August interim rule became mandatory in January 2011.

After the interim rule was released, the industry found that there was a lot of ambiguity in the rule definition which caused issues in interpreting the initial interim rule. Therefore, in December 2010 the FED issued a second interim rule to clarify the ambiguities; this rule became mandatory in October 2011.

Due to the timing of the release of the interim rules and our implementation process, Calyx chose to implement the requirements of both the August interim rule (mandatory Jan 2011) and the December interim rule (mandatory in Oct 2011) in our Point 7.4 release. Therefore, there are no additional updates required in Point to comply with the rules that became mandatory as of Oct 2011.

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Posted by CalyxCorner

The Beauty of MyCalyx

September 27, 2011

BJ Bounds

Did you know that when we push a Point update to your MyCalyx account, you have total control over deployment?

Due to the nature of our compliance updates, we often recommend immediate roll-outs.  However, if you’re in the middle of training your staff or you’d rather schedule it for a more convenient time of the month, you most certainly can!  You might even choose to update just one individual or test a small group before you update everybody at once.

It’s your business and you can manage it your way.  MyCalyx offers that flexibility.

Stability, control, and flexibility.  It’s what you need; it’s what you’ve asked for.

For questions regarding MyCalyx, visit MyCalyx support here or call 800-342-2599 for assistance.

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Posted by BJ Bounds

The pain of customization

September 26, 2011

BJ Bounds

Have you ever been so frustrated with finding the perfect pair of dress pants that you had one custom made?  You absolutely loved it and wore it everywhere—a perfect black that made coordinating outfits a breeze!

What happened the next year when you found out that you had gained a few pounds and the vision of a fully zipped pair of pants became only a distant memory?

If you took it back to the tailor, you perhaps discovered that in order to enlarge the pants, they would have to take it apart and add more fabric, making it pieced together and unrecognizable as the “go-to” pant-perfection that it was last year.

Like your custom pants, technology can be customized on the front end for your business.  But as with your weight gain, your business needs can change from one year to the next, even one month to the next.  But if you’ve had your technology custom made for you, making the required changes could leave your system pieced together and unrecognizable—or broken.  And what if your customized technology needs regular updates that don’t readily integrate with your current customizations?  That leads to more time consuming system manipulation.

While you can’t always find stretchy dress pants, it is easy to find technology for your business that you can easily configure as your needs change.  That way you don’t have to depend on upfront, expensive customization.

Give yourself the gift of flexibility with configurable technology that’s good for business.

With PointCentral, you can create, change, or remove business rules to best suit your business. Find out how by calling our account representatives at 800-362-2599.

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Posted by BJ Bounds

Does Innovation = Experimentation?

September 22, 2011

BJ Bounds

Sometimes new isn’t always better.  Innovation seems to be the current buzzword in just about every industry.  New companies toast to the latest and greatest inventions or engineering concepts.  But are they really worth risking your business for?

Innovations have a 98% failure rate right off the bat.  By the time they make to market, they’re past the failure stage in-house, but when they move to market, they move to experimental stage.  That makes all of us who try the latest new technology—in essence—guinea pigs. Remember Windows Vista?

I’m not saying that innovation is bad, I’m cautioning against knee-jerk reactions to always get the newest and shiniest technology just because it’s new and shiny.  Sometimes technology that works and is easy to use is exactly what you need to be efficient and grow positive ROI.

Improvements can be made internally that do not affect how you see the outside.  That’s the beauty of technology.  It can be engineered and configured with mind-boggling complexity, but be completely clean and easy-to-use for end users.

At Calyx, we prefer to our software to be complicated for us on the inside, but easy for you on the outside.  Innovative?  Maybe not.  But we’ve been doing it right for 20 years and it works how and when you need it.

If you would like a free demonstration to see for yourself how our experience and engineering know-how can make your life easier, call one of our account representatives at 800-362-2599.

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Posted by BJ Bounds

We still support you!

September 20, 2011

BJ Bounds

We’re making some changes to our support channels to better serve you!

Effective September 23, online chat will no longer be an option for support.  In order to accommodate higher call queue volume, we are diverting all of our support resources from online chat to phone support.

As always, you can visit our online Knowledge Base, take a free online class, or you can email us at support@calyxsoftware.com. Emails are typically answered by the next business day.

If you want to speak live to one of our support experts, you can still call us at 800-342-2599 Monday through Friday. The hours for the support queues are as follows:

PointCentral Support                  8:00AM – 6:00PM CDT
Installation/Point Support           8:00AM – 7:00PM CDT
Loans Support                           8:00AM – 6:00PM CDT
WebCaster Support                    8:00AM – 6:00PM CDT

The phones are closed on Fridays from 3:00PM – 4:00PM CST for training and on all federal holidays.

We hope to see you at the Calyx User Conference on November 15th!

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Posted by BJ Bounds

Help with Point: Ratios

September 15, 2011

BJ Bounds

I hated learning ratios in school.  I much rather preferred using percentages or decimals.  I have no idea why.  But, ratios were sheer torture for me and I struggled to get the right answers.

If you’re having the same trouble with your ratios in Point, we’ve got the right answers for you…and it’s not cheating!

Discrepancies with ratios are most often caused by entries in the Anti-Steering Disclosure or a qualifying ratio for a second mortgage.  But no matter what is skewing your ratios, we can help you get the answers.

Just visit our Knowledge Base article #422 for step-by-step instructions.

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Posted by BJ Bounds

Help with Point: Conditions

September 14, 2011

BJ Bounds

Did you know you can filter your conditions type so that not ALL conditions will default for ALL loans?

Certain conditions are not going to be required for every single loan, so Point offers you the option of selecting various filters from within the Utilities Menu.  This is one of those great Point tips that will make your underwriters very happy.

Just go to Utilities>Company Defaults>Condition Types and edit your conditions.  Point gives you the option to filter by lien, loan purpose and loan type.  Or you can choose to display for all new loans or show in the Track screen and Mtg.  Loan Commitment Screen.  It’s a great way to organize your loan files and eliminate the manual process of adding and deleting conditions from within each file!

Show your underwriters some “unconditional” love today!  Check out our Knowledge Base article for detailed steps or call our support team at 800-342-2599 for more information.

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Posted by BJ Bounds

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