Happy Cinco de Mayo!

May 4, 2012

BJ Bounds

It’s been 150 years since the US helped the Mexican army defeat the French troops near Mexico City.  Over the years the significance of Cinco de Mayo has shifted from the celebration of that battle to a celebration of traditions and the Mexican heritage.

It’s a way of demonstrating cultural traditions and passing them down from generation to generation.  It’s also another fun—even if not official—holiday for adults!

This weekend in the Dallas area there are at least 11 separate festivals and parades going on with live music, dancers along with traditional food & performances.  It’s going to be hard to pick one!

What’s going on in your area?  Are you going to one of the celebrations?


Charge for ULDD? No Way!

April 26, 2012

BJ Bounds

Wow.  We’ve heard that some LOS’s are charging extra for ULDD!

Here at Calyx we just can’t understand that. With Point, all the ULDD functionality you need is included at no extra charge.  We’ve got you covered with ULDD and we’re not going to make you pay for it.

ULDD functionality was added with Point 7.5. The Fannie and Freddie ULDD export included additional fields in the ULDD XML file with the launch of Point 7.6 last week.

If you want more details on what you can do in Point with ULDD, visit the “The Low-down on ULDD” blog or check out our Knowledge Base.


Introducing LoanScoreCard!

March 29, 2012

Jody Collup

Today we’re excited to announce the latest offering within our Calyx Decisioning System’s suite of automated underwriting and pricing products.  LoanScoreCard is one of the few AUS programs approved by HUD to determine a loan’s eligibility for FHA insurance.

For just a fraction of what you might be currently paying for FHA findings, LoanScoreCard can be accessed directly from Point and the results delivered right back into the file from which it was ordered.  You can also run LoanScoreCard from the LoanScoreCard.com website or by using web services.

No matter how you order, you’ll receive detailed FHA findings as well as HUD-approved messages and decisions from TOTAL and LoanScoreCard underwriting.

LoanScoreCard and the entire suite of decisioning products will save you time and money when determining loan eligibility and pricing within investor or FHA program guidelines.  The Calyx Decisioning System is fully integrated with your Calyx software and allows you to focus on higher quality loans with the same easy-to-use functionality you experience with Point.

Learn more about LoanScoreCard today by calling your account representative at 800-362-2599 or visiting our Calyx Decisioning System site.


Help with Point: Printing Custom Forms

March 22, 2012

BJ Bounds

If you’ve got Office 2010, you may have encountered a “Command Failed” message when trying to print a custom form.

This happens because Office 2010 runs a security check on the custom form document before Point can print the form.

What you have to do to resolve this issue is to download autoword.exe and input a new setting inside of autoword.cfg.

If you need step-by-step instructions with screen shots, visit Knowledge Base article # 0767.

You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.


March Calyx Network Update

March 2, 2012

Jessica Thompson

The March Interface Update took place yesterday, March 1st.  As a result, you’ll see two new services within your Point® software.

DigitalDocs™ under closing docs/Initial disclosures in the Services menu is now available in Point version 7.3 and higher.  Digital Docs specializes in meeting the technological, compliance, and documentation requirements of the financial and banking industries. Using Digital Docs you can easily generate any loan document package including disclosures, loan applications, closing instructions, loan closing documents and funding instructions. Digital Docs is integrated with Digital Delivery, Inc., a Fannie Mae tested eSign technology provider to provide a complete eMortgage solution including eDisclosures, generation of eClosing packages with SMART Docs, integration with Settlement Agents to support electronically signing title forms, integration with the MERS® eRegistry, and eDelivery to the investor with a click of a button. At Digital Docs, they view their relationship with our customers as strategic partnership.

Digital Docs is located under closing docs/initial disclosures in the Services menu. Visit www.digitaldocs.com  for more information.

PointServices under fraud detection in the Interfaces menu is now available in Point version 7.3 and higher. PitchPoint provides a comprehensive suite of fraud detection services to quickly validate loan data enabling lenders to reduce fraud prevention efforts and meet new investor requirements. Their PointServices system instantly searches billions of public records to verify borrower and property data, return transcripts including SSN Direct, 4506T and VOE.  Researches are available online to help investigate discrepancies and resolve false positives which can delay closing.

PointServices is located under fraud detection under the Interfaces menu. Visit http://www.pitchpointsolutions.com  for more information.

Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!


Help with Point: Investment Loans

February 29, 2012

BJ Bounds

Calculating investment loan ratios involves a logic only Point would love.  The REO rental properties must be filled in correctly for the ratios to calculate correctly.  Here’s what you do:

1.  Open the Borrower Information screen

2.  Mark the file as an Investment

  • Mark the appropriate Lien Pos
  • Mark the appropriate Purpose of Loan
  • Fill in the Purchase Price (if applicable), Loan Amount, Note Rate, and Term/Due

3.  Click on the Investment button on the bottom of the Borrower Information screen.

4.  Enter the Gross Rent and Occupancy Rate for the subject investment property.

5.  Go to Loan Application Page 2.

6.  In section V. MONTHLY INCOME AND COMBINED HOUSING EXPENSE INFORMATION, complete the following steps:

  • Fill in the Gross Monthly Income for the Borrower and the Co-borrower (if applicable).  DO NOT enter Net Rent – The subject property positive or negative cash flow has been calculated from the Investment button that you entered in step 3.
  • In the Monthly Housing Expense(s) section, enter the payments for the primary residence in the Present column.

7.  Go to Loan Application Page 3.

8.  Scroll to the Liabilities section and enter all mortgages. Be sure that each mortgage is appropriately marked as an M in the R/L(I)/M field and the payment is in parenthesis.

9.  Scroll to the Schedule of Real Estate Owned section and enter all properties the borrower owns

  • For a refinance of an investment property, the subject property does not have to be the first entry in the REO section but it does need to have a check in the Subject Property indicator checkbox.
  • For any investment properties in the REO section, enter an R in the S/PS/R field. Enter the Gross Rent, Mtg Payment, and Insurance/Taxes for the Net Rent to automatically calculate.
  • If there is a second home, enter the total payment as a negative into the Net Rent field.

If you would like additional details or screen shots, visit the Knowledge Base article # 0455.  You’ll find more information like this on a plethora of topics on our Knowledge Base.


Great Service – Online and Offline

February 22, 2012

Jessica Thompson

Home ownership, for some it is the investment of a lifetime, however without proper knowledge of the industry it can be a confusing, frustrating and down right scary time. Many customers need mortgage experts and financial professionals that leave them feeling confident about mortgage options – eager and unafraid to begin their dream of home ownership.

Taking your mortgage business online allows for both customers and your business to have smoother application process. However, while online applications and technology are the wave of the future, it’s also important to make sure your customers are receiving the best customer service and relationship experience possible. Calyx® WebCaster® allows for a great customer service experience for those customers weary about filling out their first applications alone and for customers who want a loan center 24/7.

WebCaster secure online loan center provides a seamless integration with Point® and PointCentral® so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.

Don’t leave your customers trapped in technology in one of the most important purchase of their life. Instead, help them with great customer service online, with WebCaster, and offline. Request a demonstration and see what WebCaster can do for you by clicking here.


Help with Point: Locked out

January 19, 2012

BJ Bounds

Have you ever been working in the Secondary Marketing screen and realized that both the Lock Confirmed and the Lock Requested checkboxes are grayed out, thus preventing you from selecting either of them?

You’re not alone.  This will happen if the Point file has been copied from an older file created in an earlier version of Point.

You can fix it by creating and importing a template into the affected loan file.  Knowledge Base article #751 has complete step-by-step instructions that will get you where you need to be with your file without starting over.

You can always visit our Knowledge Base 24 hours a day for instructions and helpful hints for many of your questions and concerns about your Calyx software.

If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599.  As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support. 


Don’t Trap Your Customers

January 18, 2012

Jessica Thompson

It has been said that it takes months to find a customer and only seconds to lose one. In a time where the market is shrinking, the relationship with your customers can be the key to retention and success of your business growth. You need a technology solution that makes it easy to take mortgage applications without sacrificing customer service and quality.

Calyx® WebCaster® will not only allow your customers access to 24/7 online mortgage applications, but with a secure online loan center it provides a seamless integration with Point® and PointCentral®, so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.

Online applications and technology are the wave of the future, but it’s important to make sure your customers are receiving the best customer service and relationship experience possible without trapping them to technology. With WebCaster you can give your customers the best experience offline and online during one of the most important purchases of their lives.

Click here to request a free demo of WebCaster today!


January Calyx Network Update

January 5, 2012

Jessica Thompson

The January Interface Update took place yesterday, January 4.  As a result, you’ll see changes to services within your Point® software.

BuildFax® gives you the ability to confidently say “yes” to more loans more often. Sign up before January 13th to receive a free 2-week trial and special introductory pricing to begin lowering your transactional risk! BuildFax’s building permit history reports offer that additional layer of documentation needed to increase loan quality and say “yes” to more loans, critical in this era of greater loan scrutiny and tighter standards. As the only automated source for national improvement data, BuildFax provides Calyx Point users with insight into property changes – permits for major additions and remodels not found in tax assessor data – that validate the valuation of a property and comps, or conversely, raise concerns if no major improvement permits exist for the property. More than 400 lenders already utilize BuildFax data in their loan approval process. GSEs acknowledge permitting data as a trusted source for independent, third party verification of property improvements and condition (see Freddie Mac’s Bulletin 2009-24). Find BuildFax under AVM Reports in the Services menu. Visit www.buildfax.com/calyx/gettingstarted for more information.

Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!


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