Great Service – Online and Offline

February 22, 2012

Jessica Thompson

Home ownership, for some it is the investment of a lifetime, however without proper knowledge of the industry it can be a confusing, frustrating and down right scary time. Many customers need mortgage experts and financial professionals that leave them feeling confident about mortgage options – eager and unafraid to begin their dream of home ownership.

Taking your mortgage business online allows for both customers and your business to have smoother application process. However, while online applications and technology are the wave of the future, it’s also important to make sure your customers are receiving the best customer service and relationship experience possible. Calyx® WebCaster® allows for a great customer service experience for those customers weary about filling out their first applications alone and for customers who want a loan center 24/7.

WebCaster secure online loan center provides a seamless integration with Point® and PointCentral® so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.

Don’t leave your customers trapped in technology in one of the most important purchase of their life. Instead, help them with great customer service online, with WebCaster, and offline. Request a demonstration and see what WebCaster can do for you by clicking here.

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Posted by Jessica Thompson

Help with Point: Locked out

January 19, 2012

BJ Bounds

Have you ever been working in the Secondary Marketing screen and realized that both the Lock Confirmed and the Lock Requested checkboxes are grayed out, thus preventing you from selecting either of them?

You’re not alone.  This will happen if the Point file has been copied from an older file created in an earlier version of Point.

You can fix it by creating and importing a template into the affected loan file.  Knowledge Base article #751 has complete step-by-step instructions that will get you where you need to be with your file without starting over.

You can always visit our Knowledge Base 24 hours a day for instructions and helpful hints for many of your questions and concerns about your Calyx software.

If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599.  As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support. 

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Posted by BJ Bounds

Don’t Trap Your Customers

January 18, 2012

Jessica Thompson

It has been said that it takes months to find a customer and only seconds to lose one. In a time where the market is shrinking, the relationship with your customers can be the key to retention and success of your business growth. You need a technology solution that makes it easy to take mortgage applications without sacrificing customer service and quality.

Calyx® WebCaster® will not only allow your customers access to 24/7 online mortgage applications, but with a secure online loan center it provides a seamless integration with Point® and PointCentral®, so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.

Online applications and technology are the wave of the future, but it’s important to make sure your customers are receiving the best customer service and relationship experience possible without trapping them to technology. With WebCaster you can give your customers the best experience offline and online during one of the most important purchases of their lives.

Click here to request a free demo of WebCaster today!

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Posted by Jessica Thompson

January Calyx Network Update

January 5, 2012

Jessica Thompson

The January Interface Update took place yesterday, January 4.  As a result, you’ll see changes to services within your Point® software.

BuildFax® gives you the ability to confidently say “yes” to more loans more often. Sign up before January 13th to receive a free 2-week trial and special introductory pricing to begin lowering your transactional risk! BuildFax’s building permit history reports offer that additional layer of documentation needed to increase loan quality and say “yes” to more loans, critical in this era of greater loan scrutiny and tighter standards. As the only automated source for national improvement data, BuildFax provides Calyx Point users with insight into property changes – permits for major additions and remodels not found in tax assessor data – that validate the valuation of a property and comps, or conversely, raise concerns if no major improvement permits exist for the property. More than 400 lenders already utilize BuildFax data in their loan approval process. GSEs acknowledge permitting data as a trusted source for independent, third party verification of property improvements and condition (see Freddie Mac’s Bulletin 2009-24). Find BuildFax under AVM Reports in the Services menu. Visit www.buildfax.com/calyx/gettingstarted for more information.

Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!

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Posted by Jessica Thompson

PointCentral the way you need it

December 6, 2011

BJ Bounds

Our software is designed to increase efficiency and ensure compliance without the exorbitant costs of other systems.  But sometimes getting everything set up just way you want to can seem like a daunting job if you’re doing it by yourself.

If you need help setting up your business rules, developing a successful workflow roadmap, or creating your business templates and reports, we have a dedicated staff of software and industry experts that can get you where you need to be…quickly and professionally.

With either onsite or online consultations, our professionals can help you build a strong foundation for management and compliance using customized processes and workflow that work best for your business.  Here are some of the tasks our seasoned professionals can assist you with:

  • PointCentral implementation
  • Data migration into PointCentral
  • Multi-branch deployment
  • Business rules, templates & processes
  • PointCentral custom forms and reports

Call 800-362-2599 to speak with your account representative.  He or she will walk through your needs in detail so that your consultation is perfectly tailored to your business.  Once your consultation is scheduled, get ready to take control of your business with the efficiency, manageability, and flexibility you need to move forward with confidence.

 

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Posted by BJ Bounds

The Low-down on ULDD

December 1, 2011

BJ Bounds

It’s not a new federal compliance requirement, but the deadline for compliance is today.  I’m talking of course about the ULDD.  There has been a lot of buzz about it lately but there are still quite a few of out there that are still in the dark as to exactly what it is and what Calyx is doing to ensure compliance.

ULDD, or Uniform Loan Delivery Dataset, is a Fannie Mae and Freddie Mac mandate for companies who sell directly to them.  If you don’t sell to them, but are a correspondent, you’ll most likely still need ULDD to deliver to your investor on all loans delivered on or after March 19, 2012 with application dates after December 1, 2011.

So what exactly is it?  ULDD is a file format that uses an electronic data exchange standard format called MISMO 3.0 XML.  With this standardized set of field deliverables, overall loan quality on loans going to Fannie and Freddie are expected to improve.  Although both Fannie and Freddie derive their formats from the standard MISMO 3.0 format, Fannie’s field definitions are tweaked for their requirements, so ULDD has two flavors – one for Fannie and one for Freddie, but both require many of the same data points to be delivered in this format.

The new delivery standard contains 696 fields (data points) which depending on the loan conditions, may be required to be used for delivery.  In Point, we are delivering over 200 of these fields.  Since Point does not capture trade data or provide fields for helping you to service your loans, fields that are specifically for loans involved in trades and loan modifications are not included in Point.

What does that mean to you?  Well, it means that your Point loan files must be updated to capture the appropriate data.  Many of the ULDD fields are ones that you already fill out—loan application data that fill out a standard Fannie 3.2 file format, and HMDA data, so there is no need to panic.  Many of the additional fields are based on loan delivery information, and those additional fields are found on the Banking Shipping screen

If you are delivering loans to an investor and are not sure of their final destination, Point 7.5 offers a “combined” ULDD file that allows each investor to parse out the data they need for either Fannie or Freddie.  It’s a very convenient way to “cover all your bases.”

We offered the BETA version of Point 7.5 on November 15th to all current accounts so that you had time to prepare your first ULDD report.  The full version of Point 7.5 is available today  so that all of your users can benefit from the new and improved features of Point.

If you have any questions about Point 7.5 or ULDD, you can view the Release Notes or call our support team at 800-342-2599.

If your account is no longer current and you need to update your software, please call your account representative at 800-362-2599.

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Posted by BJ Bounds

Boo!

October 31, 2011

BJ Bounds

Happy Halloween everybody!  It’s that time of year again!  Time for lots of candy and fun decorations!  This is another one of those kid holidays that adults still love to participate in.

I’ve never been one for dressing up at work, although I love to see other people’s costumes, but I love costume parties.  I don’t have one planned for this year but if I did, I’d be going as a disco chic—go-go boots and everything!  Well, like I said, that was my plan—I never actually bought it.

Halloween is a booming business here in the states.  Even though the number of costume shops has declined 5% in recent years (possibly due to online shopping), candy consumption has gone up about the same percentage.  Maybe it’s because they keep coming out with new chocolates and really realistic-looking candy body parts!  Who here hasn’t chewed on an eyeball?

But I digress.  This year we’re celebrating on a Monday—maybe a little fun at the end of the week’s first work day is a good thing.  I’ve heard of a lot of neighborhoods doing parking lot Trunk-or-Treats this year instead of having the kids go door to door.  I think it’s an interesting idea and look forward to seeing it in action.

What about you?  What are your plans for this spooky day?

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Posted by BJ Bounds

Get a handle on your business

October 25, 2011

BJ Bounds

Taking control of your mortgage business is easier than you think.  If you’re already using Point, you know how extremely beneficial having an efficient software process is for getting your loans to the closing table quickly and accurately.

But if you have more than one user, more than one office, or you travel a lot, getting a handle on your business is as simple as upgrading to PointCentral.  PointCentral’s end-to-end server platform gives you 24 hour Internet access to everything in your pipeline.  Complete oversight and management is possible from anywhere that offers a secure Internet connection.

Additionally, PointCentral offers strong security measures and keeps your sensitive loan data in a secure centralized location, ensuring you don’t lose information even if you lose your hard drive or laptop.  Offline files are automatically updated to the server location the next time a user log into Point so that there is always only one file in one place.  Complete audit trail functionality details every change that has been made in each file.

And not only does PointCentral put access to files, screens and fields at your disposal, but processes that you implement for your business can easily be integrated into your software workflow with simple-to-configure Rules and Templates.  As your needs change, you can add, modify, and remove them through an easy-to-use administrative dashboard.

If you want to find out more about how PointCentral can give you the control you need over your business, visit our website or call 800-362-2599 to schedule a free demo.

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Posted by BJ Bounds

Registration is closing for the Calyx User Conference

October 24, 2011

BJ Bounds

This is the last week to register for the November 15th Calyx User Conference!  We have great plans for this unprecedented event, and they include you!  This conference is going to be packed with the information you need to take your business to new levels of efficiency with indispensible software tips and best practices.

But not only are you going to learn about the software you already use, but you’re going to be introduced to our plans and schedules for future products and features.  See a demo of the future LOS of Calyx and get the details on the new mobile apps, Calyx AUS, and more!

You’ll also have the opportunity to interact with Calyx decision-makers to discuss the features and products you’d like to see developed.  This event is all about you—the user—and we want to make it the most valuable event you’ll attend this year!

Register now to make sure get in on this extremely enlightening and productive day!  Stay another couple of days and attend Mastery Business Plan, too!

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Posted by BJ Bounds

Help with MyCalyx: Updating Seats

October 17, 2011

BJ Bounds

MyCalyx gives you ultimate control over users, seats, and updates.  But if you’re still a little confused as to what to do when you get a new computer, or need to transfer a seat license from one computer to another, there is help available.

Our Knowledge Base offers many articles you may need to help you resolve your questions or issues.  KB article #708 specifically addresses how to update MyCalyx.com seats.

If you are using Point and need to copy your files over to the new computer, you’ll also want to check out article #0056 to learn how.

Still haven’t registered for the Calyx User Conference on November 15?  There is still time.  Visit our information page for additional details and to register.

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Posted by BJ Bounds

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