February 23, 2012
BJ Bounds
We all want the latest and greatest software, right? It’s no different when it comes to Internet Explorer. The last release is out and it’s all the rage. Not everybody can download it, though, because it doesn’t work the older operating systems (i.e. XP).
If you’re using Microsoft Vista or 7, this article is for you.
MyCalyx and IE9 don’t always get along. So if the MyCalyx prerequisite check page loops after restarting the computer, you’ll know instantly that your initial compatibility setting in Internet Explorer needs attention.
It’s an easy fix.
- Close all web pages
- Click the Install Point link from the installation e-mail that you have received.
- From the Prerequisite page, click the compatibility icon on the menu bar. (The compatibility icon is the page break icon that is to the right of the address bar).
- Close the web pages and click Install Point from your MyCalyx installation e-mail.
That’s all it should take! If you’d like screen shots or additional details or alternatives, visit the Knowledge Base article #0353.
Leave a Comment » | 
Product Info & Tips | Tagged: calyx point, MyCalyx, point, PointCentral | 
Permalink
Posted by BJ Bounds
February 21, 2012
BJ Bounds
Yesterday was a national bank holiday but today is MARDI GRAS! So who extended their holiday to have some fun and get some beads?
I’ve “worked” Mardi Gras in Galveston but I’ve never experience the total Mardi Gras atmosphere of New Orleans.
I also have not seen New Orleans since Katrina but I can still picture the old buildings with the balconies overlooking Bourbon St. That’s where I’d like to be—in the middle of things, and yet away from some of the craziness.
New Orleans itself has such an interesting history and culture that almost anything done there is going to be an extravaganza. A couple of years ago I wrote about the history of Mardi Gras and the Krewes. One of the Krewes picks a celebrity each year to serve as king in the parade; last year it was Andy Garcia. In 2010 it was the Saint’s quarterback.
Not to leave you in the dark this year, here’s the celebrity monarch for this year’s Bacchus Krewe….
Will Ferrell
That’s bound to be entertaining. We want to hear from you if you are there!
Leave a Comment » | General | Tagged: calyx point, Calyx Software, loan origination, point | Permalink
Posted by BJ Bounds
February 17, 2012
BJ Bounds
This is just a reminder that our PointCentral and WebCaster servers will be going down tonight for scheduled maintenance. The outage is expected to begin at 10pm PST (12am CST) and continue through Saturday morning.
We anticipate that everything will be up and running with no issues on Saturday and through the remainder of the holiday weekend.
If you have any questions, you may call our Support Team at 800-342-2599 today (Friday) until 6pm.
We have scheduled staff to take your call on Saturday morning if you encounter issues related to the server maintenance. From 7am to 9am PST (9-11 CST), you can call 214-252-5690 with server related issues. After this time, you may leave a voice mail and your call will be returned during the weekend/holiday if the problem is server related.
We will be closed for President’s Day on Monday but will resume normal business hours again on Tuesday, February 21st.
Happy President’s Day!
Leave a Comment » | Product Updates, General | Tagged: calyx point, Calyx Software, point, PointCentral | Permalink
Posted by BJ Bounds
February 16, 2012
BJ Bounds
This coming Monday, February 20th, is President’s Day—and we’re going to be closed! Yes, we actually have a bank holiday off that many other companies do not.
It’s definitely a nice break to have in between New Year’s and Easter. And observing this “non-traditional” holiday means we can leisurely visit our favorite restaurants at lunchtime and empathize with those that are there rushing through their meals to get back to work.
If you must work on Monday, you can look forward to an easier commute with fewer cars on the road. If you are off like we are, enjoy your day!
We’ll talk again on Tuesday!
Leave a Comment » | General | Tagged: calyx point, Calyx Software, point, PointCentral | Permalink
Posted by BJ Bounds
February 15, 2012
BJ Bounds
Today’s GFE topic deals with the month field. If your “First Change Can Occur In” field is not populating, there are a couple of things you might be missing in your forms.
- Make sure the “Can the interest rate rise?” checkbox checked on the GFE
- Make sure the “First Change” field is filled out under the Adjustable Rate Mortgage section of the TIL
- You must click the “Calculate” button at the bottom of the GFE window.
That’s the simple fix for today’s topic. If you’d like help with this or other GFE topics, visit our Knowledge Base.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, federal compliance, GFE 2010, LOS, mortgage software, point, Point 7.5 | Permalink
Posted by BJ Bounds
February 2, 2012
Jessica Thompson
The February Interface Update took place yesterday, February 1. As a result, you’ll see changes to services within your Point® software.
ComplianceEase® 4506xpress™ verification service is now available in Point version 7.2. 4506xpress is a state-of-the-art and the fastest verification platform in the industry. The 4506xpress user-friendly web application allows users to track real-time order statuses 24/7, and the automated direct connection to the IRS allows your orders to be delivered on average within 24 hours or less.
In addition, 4506xpress provides an income comparison functionality which allows users to compare borrowers’ incomes with IRS’s records, helping you to detect fraud and make smarter underwriting decisions. ComplianceEase’s dedicated support team provides 11 hours of support service on every business day, making ComplianceEase one of the best in support service.
ComplianceEase is located under Verifications in the Services menu. Visit www.complianceease.com for more information.
Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!
Leave a Comment » | Calyx Network, Mortgage Technology | Tagged: Calyx Network, calyx point, Calyx Software, point | Permalink
Posted by Jessica Thompson
January 19, 2012
BJ Bounds
Have you ever been working in the Secondary Marketing screen and realized that both the Lock Confirmed and the Lock Requested checkboxes are grayed out, thus preventing you from selecting either of them?
You’re not alone. This will happen if the Point file has been copied from an older file created in an earlier version of Point.
You can fix it by creating and importing a template into the affected loan file. Knowledge Base article #751 has complete step-by-step instructions that will get you where you need to be with your file without starting over.
You can always visit our Knowledge Base 24 hours a day for instructions and helpful hints for many of your questions and concerns about your Calyx software.
If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599. As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, LOS, mortgage software, mortgage solution, point, Point 7.5, Support | Permalink
Posted by BJ Bounds
January 12, 2012
BJ Bounds
Calyx is pleased to announce changes to our support processes that will reduce the hold time considerably for current customers.
As of January 3, 2012, free support is available to all customers with active accounts and current subscription dates.
Customers with non-current accounts must reactivate their accounts so that they may continue to receive the most current software…and free technical support.
Many of your questions and concerns may be answered on our Support Site, in the message boards, or in our Knowledge Base—and those resources are available to everyone 24 hours a day.
We truly appreciate our loyal customers and have made this change to better serve your needs and because we don’t like our hold music any more than you do!
Please continue to call our support team at 800-342-2599 for technical assistance or our sales team at 800-362-2599 if you need to reactivate your account.
Leave a Comment » | General | Tagged: calyx point, Calyx Software, Point 7.5, PointCentral, Support | Permalink
Posted by BJ Bounds
January 5, 2012
Jessica Thompson
The January Interface Update took place yesterday, January 4. As a result, you’ll see changes to services within your Point® software.
BuildFax® gives you the ability to confidently say “yes” to more loans more often. Sign up before January 13th to receive a free 2-week trial and special introductory pricing to begin lowering your transactional risk! BuildFax’s building permit history reports offer that additional layer of documentation needed to increase loan quality and say “yes” to more loans, critical in this era of greater loan scrutiny and tighter standards. As the only automated source for national improvement data, BuildFax provides Calyx Point users with insight into property changes – permits for major additions and remodels not found in tax assessor data – that validate the valuation of a property and comps, or conversely, raise concerns if no major improvement permits exist for the property. More than 400 lenders already utilize BuildFax data in their loan approval process. GSEs acknowledge permitting data as a trusted source for independent, third party verification of property improvements and condition (see Freddie Mac’s Bulletin 2009-24). Find BuildFax under AVM Reports in the Services menu. Visit www.buildfax.com/calyx/gettingstarted for more information.
Remember, every month we add new service providers to our software. This enables you to have the tools you need to success right at your fingertips. Be on the lookout of our monthly blog about new Interfaces in Point!
Leave a Comment » | Calyx Network | Tagged: Calyx Network, calyx point, Calyx Software, cost-effective, loan processing, mortgage software, mortgage solution, point | Permalink
Posted by Jessica Thompson
January 3, 2012
BJ Bounds
It’s a brand new year—time for new beginnings and new hope. I’m hopeful that 2012 will prove to be a much better year for our industry than 2011.
We have an impressive year planned at Calyx so this month marks the beginning of some exciting times for us. If you were at our user conference last year, you have already been introduced to some of the new things coming out soon.
This year we are planning new releases of Point and PointCentral, mobile applications, Calyx AUS, Calyx Pricer, and our newest LOS, Path.
We look forward to tackling 2012 head on and barreling through any new regulations and modifications they throw at us. Join us and we’ll make it to 2013 together.
Happy New Year!
4 Comments | General | Tagged: calyx point, Calyx Software, mortgage software, point, PointCentral | Permalink
Posted by BJ Bounds
Get our blog sent directly to your inbox daily! 
Become a Fan
