March 14, 2012
BJ Bounds
You’ve been so good at keeping your contacts in your database but now it’s time to figure out just who you’ve got in there and perhaps do a little spring cleaning.
The best way to do that is to export them all out and work on them from a spreadsheet. But to get to a spreadsheet, you first have to export them as a .txt file.
Here’s what you do:
- Open Point.
- From the Menu bar, select Utilities > Cardex Database.
- From the Menu bar, select File > Export.
- In the Export Custom ASCII window, keep the default options.
- (The default settings will export the cardex as a comma delimited text file.) • Click Export.
- In the Export Cardex window, go to the Save in dropdown list and select Desktop.
- In the File name field, keep the filename as Pointcardex.txt and click Save. This exports the Cardex records to a file on the Desktop called Pointcardex.txt.
Then open Excel:
- From the menu bar, select File > Open.
- From the Open dialog, select All Files from the File Type dropdown list.
- Browse to the text file that you exported from Point and double-click on it.
- Excel will open the Import Wizard for you to import the file.
- From Step 1 of 3: Select Delimited and then click Next.
- From Step 2 of 3: Check the Comma check box and remove the check from the Tab check box.
- From Step 3 of 3: Click Next.
- Excel will display the Cardex records that you imported.
Need screen shots to help you through it? Knowledge Base article # 0771 has what you need.
You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.
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Product Info & Tips | Tagged: calyx point, Calyx Software, loan marketing, marketing in Point, mortgage software, point, Point 7.5 | 
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Posted by BJ Bounds
February 29, 2012
BJ Bounds
Calculating investment loan ratios involves a logic only Point would love. The REO rental properties must be filled in correctly for the ratios to calculate correctly. Here’s what you do:
1. Open the Borrower Information screen
2. Mark the file as an Investment
- Mark the appropriate Lien Pos
- Mark the appropriate Purpose of Loan
- Fill in the Purchase Price (if applicable), Loan Amount, Note Rate, and Term/Due
3. Click on the Investment button on the bottom of the Borrower Information screen.
4. Enter the Gross Rent and Occupancy Rate for the subject investment property.
5. Go to Loan Application Page 2.
6. In section V. MONTHLY INCOME AND COMBINED HOUSING EXPENSE INFORMATION, complete the following steps:
- Fill in the Gross Monthly Income for the Borrower and the Co-borrower (if applicable). DO NOT enter Net Rent – The subject property positive or negative cash flow has been calculated from the Investment button that you entered in step 3.
- In the Monthly Housing Expense(s) section, enter the payments for the primary residence in the Present column.
7. Go to Loan Application Page 3.
8. Scroll to the Liabilities section and enter all mortgages. Be sure that each mortgage is appropriately marked as an M in the R/L(I)/M field and the payment is in parenthesis.
9. Scroll to the Schedule of Real Estate Owned section and enter all properties the borrower owns
- For a refinance of an investment property, the subject property does not have to be the first entry in the REO section but it does need to have a check in the Subject Property indicator checkbox.
- For any investment properties in the REO section, enter an R in the S/PS/R field. Enter the Gross Rent, Mtg Payment, and Insurance/Taxes for the Net Rent to automatically calculate.
- If there is a second home, enter the total payment as a negative into the Net Rent field.
If you would like additional details or screen shots, visit the Knowledge Base article # 0455. You’ll find more information like this on a plethora of topics on our Knowledge Base.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan origination, LOS, mortgage software, mortgage solution, point, Point 7.5 | Permalink
Posted by BJ Bounds
February 28, 2012
BJ Bounds
If you’re using Point 7.5, you may have noticed that your PDF text appears jumbled when you print. You are not alone.
Our developers have identified it as a, Amyuni driver issue. The quickest solution would be to download Point 7.5 SP1 which contains the resolution for this issue along with other updates you’ll want to have.
But if for some reason you need to hold off the SP1 rollout, there is something you can do to fix the issue yourself. The solution is to manually remove and install the updated Amyuni converter drivers.
It’s not a hard process but it involves many steps. The instructions are detailed in Knowledge Base article # 0738.
You can always check our Knowledge Base for helpful hints with step-by-step instructions and screen shots for almost any question you have about your software.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan origination, LOS, Point 7.5 | Permalink
Posted by BJ Bounds
February 23, 2012
BJ Bounds
We all want the latest and greatest software, right? It’s no different when it comes to Internet Explorer. The last release is out and it’s all the rage. Not everybody can download it, though, because it doesn’t work the older operating systems (i.e. XP).
If you’re using Microsoft Vista or 7, this article is for you.
MyCalyx and IE9 don’t always get along. So if the MyCalyx prerequisite check page loops after restarting the computer, you’ll know instantly that your initial compatibility setting in Internet Explorer needs attention.
It’s an easy fix.
- Close all web pages
- Click the Install Point link from the installation e-mail that you have received.
- From the Prerequisite page, click the compatibility icon on the menu bar. (The compatibility icon is the page break icon that is to the right of the address bar).
- Close the web pages and click Install Point from your MyCalyx installation e-mail.
That’s all it should take! If you’d like screen shots or additional details or alternatives, visit the Knowledge Base article #0353.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, MyCalyx, point, PointCentral | Permalink
Posted by BJ Bounds
February 22, 2012
Jessica Thompson
Home ownership, for some it is the investment of a lifetime, however without proper knowledge of the industry it can be a confusing, frustrating and down right scary time. Many customers need mortgage experts and financial professionals that leave them feeling confident about mortgage options – eager and unafraid to begin their dream of home ownership.
Taking your mortgage business online allows for both customers and your business to have smoother application process. However, while online applications and technology are the wave of the future, it’s also important to make sure your customers are receiving the best customer service and relationship experience possible. Calyx® WebCaster® allows for a great customer service experience for those customers weary about filling out their first applications alone and for customers who want a loan center 24/7.
WebCaster secure online loan center provides a seamless integration with Point® and PointCentral® so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.
Don’t leave your customers trapped in technology in one of the most important purchase of their life. Instead, help them with great customer service online, with WebCaster, and offline. Request a demonstration and see what WebCaster can do for you by clicking here.
Leave a Comment » | Product Info & Tips, Uncategorized | Tagged: affordable, Calyx Software, loan processing, marketing, mortgage software, mortgage solution, online, point, PointCentral, WebCaster, website | Permalink
Posted by Jessica Thompson
February 15, 2012
BJ Bounds
Today’s GFE topic deals with the month field. If your “First Change Can Occur In” field is not populating, there are a couple of things you might be missing in your forms.
- Make sure the “Can the interest rate rise?” checkbox checked on the GFE
- Make sure the “First Change” field is filled out under the Adjustable Rate Mortgage section of the TIL
- You must click the “Calculate” button at the bottom of the GFE window.
That’s the simple fix for today’s topic. If you’d like help with this or other GFE topics, visit our Knowledge Base.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, federal compliance, GFE 2010, LOS, mortgage software, point, Point 7.5 | Permalink
Posted by BJ Bounds
January 19, 2012
BJ Bounds
Have you ever been working in the Secondary Marketing screen and realized that both the Lock Confirmed and the Lock Requested checkboxes are grayed out, thus preventing you from selecting either of them?
You’re not alone. This will happen if the Point file has been copied from an older file created in an earlier version of Point.
You can fix it by creating and importing a template into the affected loan file. Knowledge Base article #751 has complete step-by-step instructions that will get you where you need to be with your file without starting over.
You can always visit our Knowledge Base 24 hours a day for instructions and helpful hints for many of your questions and concerns about your Calyx software.
If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599. As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, LOS, mortgage software, mortgage solution, point, Point 7.5, Support | Permalink
Posted by BJ Bounds
January 18, 2012
Jessica Thompson
It has been said that it takes months to find a customer and only seconds to lose one. In a time where the market is shrinking, the relationship with your customers can be the key to retention and success of your business growth. You need a technology solution that makes it easy to take mortgage applications without sacrificing customer service and quality.
Calyx® WebCaster® will not only allow your customers access to 24/7 online mortgage applications, but with a secure online loan center it provides a seamless integration with Point® and PointCentral®, so you can make sure your customers are receiving the best customer service and relationship experience possible. WebCaster also includes real-time loan status reports, pre-qualification for visitors to your site with a single form, loan calculators that calculate optimal down payment and interest rate all while offering you a flexible and expandable website that is easily customizable and user friendly.
Online applications and technology are the wave of the future, but it’s important to make sure your customers are receiving the best customer service and relationship experience possible without trapping them to technology. With WebCaster you can give your customers the best experience offline and online during one of the most important purchases of their lives.
Click here to request a free demo of WebCaster today!
Leave a Comment » | Product Info & Tips | Tagged: affordable, Calyx Software, loan processing, marketing, mortgage software, mortgage solution, online, point, technology, WebCaster, website | Permalink
Posted by Jessica Thompson
January 17, 2012
BJ Bounds
PDF may be the greatest invention since sliced bread. It’s so universal and it certainly comes in handy when sending documents that you do not want edited and that everyone else can easily open.
Most of the time…Every once in awhile, you may receive a PDF file that contains a “portfolio” feature that does not conform to standard PDF specifications or it includes graphics that are not support by Point’s viewer.
If that happens, there is an easy fix that allows you to still store the document in your document management system and view it outside of Point.
Here is what you do:
- Open the document management system
- Highlight the PDF file that Point cannot display
- Click the View button to view the file using Adobe
- OR click the Save As button to save the file on your desktop before opening it with Adobe
For additional details or screen shots on this or other questions, visit the Knowledge Base or Support site at any time of the day or night.
If you’d like to speak to one of our support team members during our normal business hours, please call 800-342-2599. As a reminder, your account must be on the latest version of Point take advantage of free personal phone/email/chat support.
Leave a Comment » | Product Info & Tips | Tagged: Calyx Software, mortgage software, point, Point 7.5, PointCentral, Support | Permalink
Posted by BJ Bounds
December 21, 2011
BJ Bounds
I’m sure everybody loves the simplicity of doing fixed rate 15 or 30 year mortgages. But that’s not always the best solution for your customers. So you’ve got to give them the option of the dreaded adjustable rate mortgage and figure out their payments.
Too hard, you say? Not with Point, I say.
Point will accurately calculate the payment schedule for an ARM just as it will with fixed rate loans. You just have to know how to enter the data and we can help you with that.
Our technical gurus have put together simple guide for you that will walk you through the process.
If your eyes cross figuring out the printout, they’ve also created a helpful video that can uncross those baby blues in just a few minutes.
Process ARMs quickly and squeeze-free with technical support via the web or phone at 800-342-2599.
Leave a Comment » | Product Info & Tips | Tagged: calyx point, Calyx Software, loan origination, loan processing, mortgage software, point, Point 7.5 | Permalink
Posted by BJ Bounds
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