If you have encountered issues with accessing your templates or Cardex database, it’s a simple networking issue with your PNTTEMPL folder. Networking the PNTTEMPL folder allows all computers to share reports, cardex, and other templates that are available under the Templates tab in the Navigation Panel.
We have detailed a two-step process you need to follow in order to network your PNTTEMPL folder and give users access to the appropriate templates and database.
Just follow the steps in Knowledge Base article #368 and you’ll be on your way. If you need additional assistance, you can call our support team at 800-342-2599.