May 22, 2013
If you haven’t installed Microsoft .NET 4.0 Framework yet, now is the best time. Your MyCalyx® system will be updated today. This update is automatic and will install the first time Point® is opened after the update finishes.
You’ll need to have .NET 4.0 installed on each Point computer before the updates will install. The software is free from Microsoft. Check out our Knowledge Base article #844 to learn if you have the correct version. If you don’t have the correct version, you can follow the link in the article that takes you to the free download.
Ensuring.NET 4.0 is installed on each Point computer prior to the update will facilitate the MyCalyx update and minimize interruptions to your business. If it is not already installed, the update will take longer as it will install .NET 4.0 before it is able to complete the update.
You can find additional installation information on our Knowledge Base article # 846 and technical notes on Knowledge Base article #847.
If you have questions please contact our Customer Support Group during our normal business hours, Monday – Friday 8am-7pm at 800-342-2599 CDT or firstname.lastname@example.org.
May 21, 2013
At Calyx, we’re humbled by the loyalty our customers have shown us over the years. And even though we’re in business–like many of you–to earn a living and prosper, we don’t charge current clients for support and training. After all, you’re using our product, and we want to make sure you get the most out of it as you can.
So anytime you need our help, you have it. We have 24 hour online support through our Knowledge Base articles that walk you step-by-step through almost any process you might need.
Additionally, as a current account holder, you—or any member of your staff— can call 800-342-2599 or email at email@example.com for personal support during our normal office hours of Monday-Friday 8am – 7pm CDT.
And not only do we offer free support, we also offer free web-based training on a myriad of subjects. You can take any class as many times as you need to so that you’re completely comfortable using your Point® software. You’ll learn tips and tricks that will help you do your job faster and better! Check out the schedule posted here every month.
Learn more about all the ways Calyx can help you. Call your account manager at 800-362-2599 today to make sure your account is current.
May 15, 2013
Last month we were excited to introduce Path™ to the market at MBA Tech in Florida. We held special showings to demonstrate its capabilities and unique functionality to lenders at the conference.
Path is our newest cloud based platform designed for retail and wholesale lenders. Its configurable architecture is unique to the market and we’re thrilled to offer this much-needed feature in Path.
Path does not replace Point® or PointCentral®. We’re proud that Point has served our loyal customers for over 20 years and will continue to support them with the features and functions that they require as the industry evolves.
Path was designed specifically for the needs of lenders and will import both Point files and Fannie Mae 3.2 files for processing. The pipeline view for each user is configured by role, so users only see what they need to see to do their job. Here are just a few more of the features in Path:
- A unique role-based workflow
- 100% web-based accessibility that runs on the most-popular browsers (Google Chrome™ Safari®, Firefox®, Internet Explorer®, etc.)
- Customer-owned and controlled data on the Microsoft Azure™ cloud platform
- Configurable operating units user groups that mirror each client’s organizational structure
Find out if Path is right for you. See more at www.calyxsoftware.com or call your account manager at 800-362-2599 for details.
May 13, 2013
This week we celebrate the lives and sacrifices of our police officers and their families. This will be the first year in a long time that I’m not going to be able to attend my local dedication service although there have already been several in my area and more are scheduled later this week.
It’s unfortunate that police officers often get such a bad reputation. Like any profession there are good ones and bad ones but the public exposure makes each bad one seem much more significant. But they do so much more good, and most of those good deeds go unnoticed—or unappreciated.
Nobody goes into police work for the money–many small town officers make the same or less than they would if they worked the front desk at a major hotel chain and that’s after paying thousands of dollars for training and equipment. They do it to serve their communities and to make a difference. It’s a calling. And while they may get jaded after awhile from seeing the worst in humanity day after day, they persevere—and they go on saving lives day after day.
It’s a thankless profession but one that deserves much more recognition and honor than one week out of each year. Spread the word and thank an officer. Happy Police Week!
May 6, 2013
Today’s post is a short and sweet reminder to all current accounts.
Point and PointCentral 8.1 require Microsoft’s .NET Framework 4.0 to function properly. This version of .NET should be installed prior to attempting to download Point from MyCalyx. It’s a free download from Microsoft.
For more information on determining the version of .NET you currently have, and for the link to get the free download, visit our Knowledge Base article #844.
Remember, you must have .NET before installing 8.1.
For questions, call our support team at 800-342-2599 or send an email to firstname.lastname@example.org.
Not current? Call your account manager today at 800-362-2599 to get in on the latest in compliance and convenience with 8.1.
May 3, 2013
Point Mobile 2.0 is now available for download via the Apple store or Google Play.
This version works exclusively with Point and PointCentral 8.1 to give you access to credit interfaces so you can run credit requests from your phone.
We’ve redesigned the screens so they’re refreshingly clear and streamlined. And you can now search for loans in any data folder with a convenient search bar.
Get more details about Point Mobile 2.0 here or call your account manager at 800-362-2599 to purchase your license today.
May 2, 2013
We’re looking forward to seeing everybody at MBA Secondary in New York next week! There will be ample opportunity to get in on one of our special demos during the event so make sure you don’t miss out.
Reserve a spot to see a demo of Path™ or LoanScoreCard™. Here’s how:
- Now through Saturday, May 4
- Sunday, May 5 through Tuesday, May 7
- Call 214-252-5684
- Visit Booth 209 for Path
- Visit Booth 215 for LoanScoreCard
Don’t be the last to learn what Path and LoanScoreCard can do for your business! Call today or stop by the booths at the MBA Secondary Market Conference and Expo in New York!